All Natural Dog Food – Raw Dog Food – Grain-free, Homemade Pet Food


privacy policy


Last Modified: July 20, 2013

We want you to be informed of our privacy practices. The following applies to our website and the products and services offered by Sojourner Farms, LLC and covers how we collect and use the information we receive. This is only a summary, for more information, please read our complete Privacy Policy


What Information is Collected

  • We collect information you choose to submit, for example, when interacting with us in-store or with our website.
  • We use common Internet technologies, such as cookies, on our website and in our e-mails.
  • We collect information from social media, for example, our Facebook page.


How is Information Used

  • We use the information you submit to provide our services including the presentation of personalized content.
  • We use your information for product and service fulfillment.
  • We use your information to inform you of other products or services offered by us.

How is Information Shared

  • We may share information about you with vendors we have hired to provide services on our behalf.
  • We may share information about you with our partners and companies that provide online content, if those companies host that content.
  • We will share your information with our related companies and subsidiaries.

Your Choices

  • You may change incorrect information by contacting us.
  • You may unsubscribe from future e-mail marketing messages from us.
  • You may also turn off cookies in your browser.

How is Information Protected

  • We maintain administrative, technical and physical safeguards to protect your information.

Important information

  • Any personal information you provide will be maintained in the United States
  • We encourage you to read our full Privacy Policy

How to contact us

Questions about our Privacy Policy or about our handling of your information may be directed to us at 1-888-867-6567.




Last modified: JUNE 20, 2013


Sojourner Farms LLC ("Sojos") respects your privacy. This policy (together with our Terms of Use and any other documents that are referred to in them) describes the personal information that we collect from you, or that you provide on the website (our "Site") and how that information may be used or disclosed by us. The terms, "we," "us" and "our" as used herein refers to Sojos.

This policy does not apply to information collected on any third-party site that may link to or be accessible from our Site.

Please read the following carefully to understand our policies and practices regarding your personal information and how we will treat it. By using or accessing our Site, you agree to this Privacy Policy and our Terms of Use, and of the collection and use of your personal information in accordance with this Privacy Policy. This policy may change from time to time and your continued use of our Site is deemed to be acceptance of such changes, so please check the policy periodically for updates.

If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of the State of Minnesota. If you have any concern about privacy at Sojos, please contact us at 1-888-867-6567 with a thorough description, and we will try to resolve it. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Children Under the Age of 13

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to our Site. We do not knowingly collect personal information from children under 13. If you are under 13, please do not register on our Site, make any purchases through our Site or send any information about yourself to us, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at 1-888-867-6567.

Information We Collect About You

We collect several types of information from and about users of our Site, including:

  • Information you provide to us when interacting with our Site by setting up an account, making a purchase/return/exchange or connecting with our customer service department. This includes, name, mailing address, e-mail address, phone (or mobile number), credit/debit card number, and your purchase/return/exchange information.
  • Information we collect as you navigate through the Site, including usage details, IP addresses, cookies, and web beacons.
  • Information based on your social media preferences which you share with us, for example Facebook.
  • Information we receive from third parties, for example, our business partners and customers.

Information You Provide to Us

We may collect and use the following information that you provide to us:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering your account to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Details of transactions you carry out through our Site and of the fulfilment of your orders. Any payment information is not retained.
  • Details of entering into contests, sweepstakes, surveys, promotions or participating in events sponsored by us.

Usage Details, IP Addresses, Cookies and Web Beacons

  • Usage Details and IP Addresses. As you navigate through our Site, we may also collect details of your visits to our Site, including, but not limited to, traffic data, location data, logs and other communication data, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' equipment, browsing actions and patterns, and does not identify any individual.
  • Cookies. For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file stored on the hard drive of your computer. Use of cookies help us to improve our Site and to deliver a better and more personalized service by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Site.

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.

  • Web Beacons. Pages of our Site may contain electronic images known as web beacons (also referred to as single-pixel gifs) that permit us to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information on our Site and are only used to compile aggregated statistics concerning use of our Site.
  • Social Media Features. Our Site includes social media features, such as the Facebook® "like" button, and widgets, such as the "Share" button or interactive mini-programs that run on our Site (collectively, the "Social Media Features"). These Social Media Features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the Social Media Feature to work properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Social Media Features are governed by the privacy policy of the company providing the applicable Social Media Feature.

User Contributions

You are responsible for any content, including personal information, that you contribute to be published or displayed (hereinafter, "Posted") on our Site, or transmit to other users of our Site (collectively, "User Contributions"). Your User Contributions are Posted on and transmitted to other users of our Site at your own risk. Although you may set certain privacy settings for removal, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users. You may remove your post along with the Personal Data you submit within these forums by contacting us at 1-888-867-6567. Proper access and use of information provided on our Site, including User Contributions, is governed by our Terms of Use and known or suspected violations should be reported to us at 1-888-867-6567.

If you wish to upload a photo of yourself in the support section our Site, please be aware that this will be viewed by other users of the support section. If you wish to remove your photo, you may do so at any time by logging into your support account and editing your profile.

Uses Made of the Information

We use information that we collect about you or that you provide to us, including any personal information, in the following ways:

Product and Service Fulfilment

  • Fulfil and manage purchases, orders, payments, returns/exchanges or requests for information or to otherwise service you.

Our Marketing Purposes

Internal Operations

  • Deliver coupons, newsletters, in-store promotions, notification of events and special offers, e-mail or mobile messages, etc.
  • To present our Site and its contents in a suitable and effective manner for you and for your computer.
  • To notify you about changes to our service or products.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • For statistical purposes and reporting of aggregate data.

Legal Compliance

  • To carry out our obligations and enforce our legal rights or in response to legal actions.
  • As required by law, such as to comply with a subpoena, or similar legal process, when we believes in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Disclosure of Your Information

We may disclose personal information that you provide via our Site to the following third parties:

  • Our subsidiaries, affiliates and related companies.
  • Contractors and service providers we use to support our business. For example we might use a credit card processing company to bill you.
  • Business partners and subcontractors, as necessary, in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Service providers include credit card processing company and customer communications service providers.
  • In the event of merger, acquisition, or any form of sale of some or all of our assets, in which case personal information held by us about our customers could be among the assets transferred to the buyer.
  • We may disclose e-mail addresses as part of a suppression file or do-not-e-mail list to make sure that unsubscribe requests are forwarded to the appropriate parties to insure removal from databases, in compliance with law, including without limitation, the Can-Spam Act of 2003.

We may also disclose your personal information to third parties to:

  • Where required or permitted by law, or where Sojos believes that such disclosures are appropriate in connection with a law enforcement request.
  • Enforce or apply our legal rights.
  • Enforce or apply our Terms of Use.
  • Protect the rights, property, or safety of Sojos, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your e-mail address used for promotional purposes by us, you can opt-out/unsubscribe by checking the relevant box located on the form on which we collect your data. You can also always opt-out of receiving promotional e-mail information from us by following the "opt out" link on any email communications or calling us at 1-888-867-6567. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be unsubscribed from future e-mail distributions or follow the unsubscribe link located at the bottom of each communication. Please note that any opt-out/unsubscribe from our promotional emails would not apply to transactional emails from us (i.e., warranty information, returns, password requests, etc.).
  • You should review this Privacy Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use our Site. Remember, by using any part of our Site, you accept and agree to our privacy practices, and our Terms of Use. If we update this Privacy Policy, your continued use of our Site (following the posting of the revised Privacy Policy) means that you accept and agree to the terms of the revised privacy policy.

Financial Information

When asked to submit personal billing information, it is important to know that this information is used only for payment processing verification. We do not distribute, sell or otherwise exploit this information in any way. For security reasons complete credit card numbers are never saved or stored. The financial information we receive from you will only be used to process your transactions and will never be shared with any other party, except as required by law. Your information will be safeguarded in strict compliance with federal standards for non-public personal information.

Retention; Choice

Sojos will retain your information for as long as your account is active or as needed to provide you services, such as order fulfilment, exchanges, returns, etc. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are not a customer of Sojos and/or do not have an account with Sojos, but have submitted your personal data through the "Contact Us" link and wish to have your information updated or wish to have us delete inaccuracies, please contact us at 1-888-867-6567.

Accessing and Correcting Your Personal Information

You can review and update your personal information by logging into our Site and visiting your account profile page and making changes. If you have forgotten your password, once you have tried to register and failed, you can click on the "Forgot your password?" link to reach a page on which you can submit your e-mail address. Your user name and password then will be e-mailed to you.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please call us at 1-888-867-6567or write us at: Sojos, 2300 Kennedy Street NE, Suite 110, Minneapolis, MN 55413.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

Links to Other Websites

Our Site may contain links to other websites. Each of these linked websites maintains its own independent privacy policies. We do not control and are not responsible for the privacy policies or the content of those websites. When you leave our Site and access websites of third parties, the privacy policies of the parties maintaining those websites shall control and we shall have no responsibility for the content or privacy practices of any third party website.

Disclaimer of Liability

Under no circumstances shall we be liable for any damages, including, but not limited to, direct, indirect, special, incidental, consequential or exemplary damages, that result from the use of the information or materials posted to or collected as a result of the user's accessing our Site, even if we have been advised of the possibility of such damages.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page and our Site home page. If we make material changes to this privacy policy, we will notify you through a notice on our home page. The date the privacy policy was last revised is identified at the top of the page.


If for some reason you believe that we have not adhered to this privacy policy, please notify us at 1-888-867-6567. We will do our best to respond to your concerns and, when appropriate, take steps to correct a problem. In any event, if any dispute arises under this privacy policy or through your use of our Site, you agree to be bound by the venue and choice of law provisions of our Terms of Use.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

  • Sojourner Farms, LLC
  • 2300 Kennedy Street NE
  • Suite 110
  • Minneapolis, MN 55413
  • 1-888-867-6567

Copyright 2013 Sojourner Farms, LLC. All Rights Reserved.